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POLICIES 

SHIPPING

When will my order arrive?

You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.

 

How can I track the status of my package?

When your order ships, you will receive a confirmation email containing tracking information.

You can also track your order by simply going to Order History under My Account. From there, click on any order number for its complete order details, including its tracking number. Clicking on the tracking number takes you directly to the shipping carrier’s website, where you can follow the progress of your shipment(s).

If you do not have a Ralph Lauren account yet, set one up under My Account.

If you do not wish to create an account, you can track your order by entering your order number, email address and billing post code under Track Your Order.

 

What does it cost to ship my order?


Please click on the flag icon at the top of our homepage and select your delivery country. *

Shipping costs are calculated automatically at checkout and depend on:

  1. Destination country

  2. Size/weight of the package

  3. Shipping method selected

We offer several different shipping methods.

The prices for each available option will be displayed at checkout.

* If you cannot see your country listed, then it is likely that we do not currently ship there.

Where do you ship to?

Currently, we offer shipping throughout EMEA. You can find and select your location on our Country Selector.

 

Do I need to pay duties & taxes?

Duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as:

  1. Country of origin of the purchased product

  2. Local VAT rates

  3. Local import taxes

It will be your responsibility to pay these charges if and when asked to by your local authorities.

Our landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed.

All you need to do is prepay the duties at our checkout.

If prepayment is supported for your order, then you will be quoted as follows:

“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”

Select this option if you wish to prepay duties & taxes.

For any further questions regrading duties and taxes, please click here

 

RETURNING YOUR PURCHASE

Currently, orders cannot be exchanged online. Free returns are available within 30 days of shipping for full-price items and 14 days of receipt for sale items, provided the return conditions specified below are met.

Please see below under "Order Amendments and Cancellations" to read about any cancellation rights that may apply.

For more information on your statutory rights, contact your local Trading Standards Office, Consumer Protection Bureau, Citizens Advice Bureau or the equivalent in your jurisdiction, if any.

For any further queries, please Contact Us.

RETURN POLICY

If you have changed your mind or are not completely satisfied with an item purchased online at Seven Stripes, you can return it to us within thirty (14) days of receipt of item(s) to obtain a refund by following the steps outlined below.

Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.

Please note that, unless they are faulty, certain products cannot be returned:

• Bespoke customized goods (including those ordered using the Seven Stripes Custom Shop)

• Perfume if the sealed packaging has been opened;

• Swimwear and underwear where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must tried on over your own underwear without removing the adhesive strip).

• Facemasks if the sealed packaging has been opened.

We will prosecute to the fullest extent of the law any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

This does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.

If you have any questions about the returns procedure, please do not hesitate to contact our Customer Assistance.

RECEIVING A REFUND

or returned items, it can take up to 21 working days for the funds to credit back to your original payment method.

If the item you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the original price paid.

Import taxes and duties are normally non-refundable. Please refer to the Terms of Sale or Contact Usfor further information.

Working days are Monday to Friday, excluding IL public holidays.
 

Cancelling Your Order

Please note that once you place an order at Ralph Lauren, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, you will find a button next to your order on the order tracking page.

Under applicable distance selling legislation, you can also choose to cancel your order within fourteen (14) calendar days of receipt of your goods. If you choose this option, we will refund you the full price of any items returned in accordance with our Return Policy and the original shipping charges.

To cancel your purchase, you must clearly inform us of your decision to cancel you contract by sending us an e-mail here or by calling our Customer Assistance giving us details about the items ordered and their delivery date. You may also use model cancellation form provided below but it is not mandatory.
 

Model Cancellation Form:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Dat

We will process your refund or credit within fourteen (14) days of receipt of the cancellation notice.

TERMS OF SALE

These Terms define your legal relationship regarding the checkout, the placement of Orders and purchase of Products. By placing your order to purchase one or more Products (each, an “Order”) through the checkout, you confirm that you have read and understood these Terms of Sale and our Privacy Policy (which is available on the checkout) (together, “Terms”) in their entirety and you agree to be bound by them. If you do not agree to these Terms, please do not complete your order through the checkout.

Only individuals placing Orders for their own domestic and private use and not their trade, profession business or craft (“Consumers”) may purchase Products.

By placing an Order, you confirm you are legally capable (in terms of age and mental capability) of entering into binding contracts per local legal requirements in the place where you reside.

Please print or save these Terms for future use.

These Terms are entered into force in the English language and governed by it. You agree that any translation, if provided, is available for your convenience only.
 

BROWSING, CHECKOUT AND ACCEPTANCE OF ORDERS

Orders are placed through the checkout by clicking on the “PAY AND PLACE ORDER” button (or similar button).

The details of the Products you buy, as well as the price, Delivery Costs and Import Charges (if available for pre-payment), shall be those displayed to you on the checkout at the time of placing the Order. Please make sure you review your Order carefully, identify and correct any input errors prior to placing such Order.

There could be minor differences between the Products you eventually receive and their visual display on the Store or checkout (e.g. in relation to appearance / color / texture / finish) as all pictures and images of Product displayed are for illustrative purposes only. Please read the descriptions and details of the Products before placing the Order.

The information contained in these Terms, and the data contained on the Store and checkout, do not constitute an offer to sell, but rather an invitation to contract. Once you have placed an Order, it will be acknowledged via an email which will contain the relevant details of the Order. Please note, that this e-mail does not constitute an acceptance of your Order – it is only an acknowledgement of the Order. Your Order is not accepted , until you receive an email explicitly stating that the Order has been accepted and confirmed ("Order Confirmation"), at which point a legally binding contract will be formed between you and us.

In certain circumstances your Order may be declined or cancelled (in full or in part), for example if the payment information you provided cannot be verified or if a Product is unavailable and you will be refunded accordingly in accordance with these Terms (if the payment was processed successfully).

Order Confirmation is subject to fraud checks and other mandated regulatory checks (such as ‘Denied Parties Screening’), and certain Orders may be declined for those reasons. We also reserve the right to reject or cancel abnormal orders or any orders which are suspected to be placed in bad faith or orders which were not placed by Consumers. You may also be required to provide additional verifications and information before, and as a condition to, the acceptance of any Order (mainly if there is suspicion that the identity, address, email address and/or payment information were used fraudulently or in an unauthorized manner).

It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. We will normally check prices before accepting your Order so that, where a Product's correct price at the time of your Order is less than our stated price at that time, we will charge the lower amount. If the Product's correct price at the time of your Order is higher than the price stated to you, we will contact you for your instructions before we accept your Order.

 

If we accept and process your Order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel the Order and refund you any sums you have paid.

Quantity limits (per order, per address or otherwise) may apply in relation to certain Products, and Orders which exceed those quantity limits could be refused at any time, without notice.

We are not required to provide a reason for declining to accept any Order, though we may do so in our sole discretion.

If the payment method you selected for the Order supports pre-authorization mechanism (e.g. most credit/debit cards), then when you place the Order, the applicable amount will only be authorized, and you will be charged only after the Order is dispatched. Even if the Order is a ‘pre-order’ or a similar type of order that will be fulfilled under certain time conditions, the charge could be made prior to dispatch of Products, depending on the particulars of the pre-ordered Product. You are required to check the particulars of the pre-ordered items on the Store prior to placing your order.

If the payment method you selected does not support pre-authorization mechanism, the charge will be immediate upon placing the Order (noting however that specific payment methods may support a different timing and we may not know or be in control over such timing, if applicable). Please note that you will be charged the full Order amount even if the Order will be dispatched in parts.

When using PayPal/PayPal Express as a payment method (if available), the full amount of your purchase may be charged immediately following the placement of the Order. If you pay using PayPal, the PayPal Privacy Policy (available on the PayPal website) will also apply. This sets out how PayPal collects, retains, processes, stores and transfers your personal data when using PayPal’s services.

Pre-Payment shall not affect your legal rights under these Terms (including for example any right to refund). If shipping, delivery or fulfillment obligations cannot be performed (subject to these Terms), you will be notified (notably via email) and a refund of the pre-payment will be made without delay.

PRICE; EXCHANGE RATE

You purchase the Products in your local or chosen currency. The checkout displays the price of the Product, any applicable sales taxes (such as Value Added Tax, Goods and Services Tax, Consumption Tax), international delivery costs and fees (“Delivery Costs"), and, if available for pre-payment, import duties, tariffs and similar costs and fees that may be imposed by the delivery destination ("Import Charges").

In certain cases, the Product price may be inclusive of Delivery Costs and/or Import Charges (in full or in part). The Store or checkout will provide details about such offers, and will indicate if the price is inclusive of Delivery Costs/Import Charges before you complete and place the Order. Such offers may change from time to time, and without any notice.

The price of Products may change as a result of exchange rate fluctuations regularly. The price of Products in your Order will be the price at the time you actually placed such Order, as displayed to you on the checkout page.

TAXES AND IMPORT CHARGES

You may be offered to pre-pay Import Charges on checkout. Not all Products and not all destinations will offer the option for pre-payment of Import Charges, and we cannot guarantee that your Order will be eligible for such pre-payment.

Global-e may contract with customs brokers or a fiscal representatives to act on its or your behalf for the purposes of clearing the Order into the market. Your agreement to these Terms constitutes a consent and authorization for such customs broker or fiscal representative to act as your agent on your behalf to: (a) conduct transactions with the applicable authorities, (b) complete, submit and execute related documents on your behalf in connection with the import and clearance of Products, (c) facilitate payment of Import Charges; and (d) if applicable, return such Products (subject to these Terms).

IF IMPORT CHARGES WERE NOT PAID WHEN YOU PLACED YOUR ORDER, EITHER BECAUSE YOU SO ELECTED OR BECAUSE PRE-PAYMENT IS NOT AVAILABLE IN THE DELIVERY DESTINATION (OR ANY OTHER REASON): (A) YOU ARE ADVISED THAT THE AMOUNT OF IMPORT CHARGES DISPLAYED UNDER THE PRE-PAY OPTION ON THE CHECKOUT IS ONLY AN ESTIMATE AND MAY NOT REFLECT THE AMOUNT OF IMPORT CHARGES ACTUALLY CHARGED TO YOU BY THE BROKER, CARRIER OR THE RELEVANT AUTHORITY, AS SUCH AMOUNT MIGHT BE HIGHER THAN THE ESTIMATE; AND (B) YOU WILL BE FULLY RESPONSIBLE FOR PAYING ALL APPLICABLE IMPORT CHARGES DIRECTLY TO THE RELEVANT AUTHORITY AS DETERMINED AND ASSESSED BY SUCH AUTHORITIES. GLOBAL-E AND/OR THE STORE OWNER WILL HAVE NO RESPONSIBILITY OR LIABILITY IN RELATION TO THE PAYMENT OF IMPORT CHARGES. MOREOVER, IF YOU FAIL TO PAY IMPORT CHARGES WITHOUT REASONABLE REASON, CAUSING THE LIABILITY TO FALL ON US, THE CARRIER OR ANY THIRD PARTY (INCLUDING THE STORE OWNER OR OPERATOR), THE AMOUNT OF SUCH IMPORT CHARGES MAY BE DEDUCTED FROM ANY REFUND OR OTHER AMOUNTS YOU MAY CLAIM.

You (and not Global-e or anyone on its behalf) will be fully responsible for claiming back any Import Charges from the applicable authority, no matter what the process of payment was thereof, to the extent possible, in cases of return or any other eligible circumstances. Global-e and/ or the Store Owner will have no responsibility or liability in connection with such drawback claim.

If you elected not to pre-pay Import Charges, or failed to pay Import Charges, or refused to accept Product not in accordance with a due cancellation procedure under these Terms, which results in a return of the Product, then, in addition to the above, you may be liable for the return Delivery Costs and may not be reimbursed or refunded for Delivery Costs paid by you . You may also be charged with additional direct or indirect charges resulting from said failure or refusal.

TITLE; RISK; IMPORTER OF RECORD

The title to the Product ordered is transferred to you prior to import (in most cases, already in the dispatch country before export, where the contract for purchase of Products is concluded), provided we are satisfied that a full payment of the Order amount was made or can be made.

Risk of damage or loss is transferred to you upon delivery to the delivery address specified in the Order (in case you have selected not to pre-pay Import Charges, such location will be deemed to be the port of entrance to the import destination).

YOU WILL BE CONSIDERED AS THE ‘IMPORTER OF RECORD’ OF THE PRODUCT, AND WE (OR SOMEONE ON OUR BEHALF) WILL ONLY BE FACILITATING THE IMPORTATION ON YOUR BEHALF, AS YOUR AGENT. YOU ARE RESPONSIBLE FOR ASSURING THAT THE PRODUCT CAN BE LAWFULLY IMPORTED INTO THE DESTINATION, AND YOU THEREFORE NEED TO COMPLY WITH ALL APPLICABLE LAWS, REGULATIONS, CERTIFICATIONS AND RULES OF THE DESTINATION INTO WHICH YOU IMPORT THE PRODUCT. PLEASE NOTE THE STANDARD FOR USING THE PRODUCT IN THE IMPORT DESTINATION BEFORE ORDERING. PRODUCT ORDERED TO A DESTINATION WITH DIFFERENT STANDARDS CANNOT BE RETURNED FOR THIS REASON AND NO LIABILITY WILL BE ASSUMED IN ANY CIRCUMSTANCES WHICH MAY ARISE FROM PURCHASING PRODUCT WITHOUT THE CORRECT STANDARDS FOR YOUR DESTINATION.

Please note that documentation such as packaging, user manuals, product care labels, handling instructions or safety warnings may not be in your language; you may not have available manufacturer’s or other service options for the Product or parts thereof; the Product (and accompanying materials) may not be designed in accordance with the standards, product regulations, specifications of the destination to which you import or labelled in accordance with the requirements applicable in your destination, or in yours or the destination’s language; if the Product is powered, it may not conform to the destination power parameters such as voltage or other electrical standards (for example you may need to use an adapter to charge your Product).

FULFILMENT, HANDLING AND DELIVERY OF ORDERS

The delivery and fulfilment of your Order could be carried out by various service providers, which will be selected and operated by us or by the Store Owner (a "Fulfillment Provider").

Some Products may not be available for delivery to certain locations or destinations (due to limitations imposed on the Product itself or by the destination). You will be informed of such limitation, either on the Store or checkout, and the checkout should not permit you to submit your Order if the Product cannot be delivered to your specified address. However, we reserve the right, at any time, to suspend or cancel the delivery of any Product that cannot be legally delivered as such.

Delivery will be completed when the Product is delivered to the address chosen by you as specified when placing your order (in case Import Charges were not paid, that may include the port of entrance to the country destination).

Different parts of your order may be delivered on different dates.

Unless otherwise stated, and subject to applicable laws, delivery dates given on checkout (or on the Store) are estimates only. The Order will be delivered by the delivery time set out on checkout (based on the delivery method you selected, if such selection was available for your Order) or, if no delivery time is specified, within 30 days following the Order Confirmation date, unless exceptional circumstances exist (for example, if you are pre-ordering a Product). Delivery timeframes are affected by your delivery address and the delivery method selected.

Global-e and/or the Store Owner has no liability for any loss arising from delay in delivery to the extent such delay is due to circumstances beyond its reasonable control or where Global-e and/or the Store Owner could not have taken reasonable steps to deal with the delay. For example, delays resulting from customs clearance procedures, lockdowns or other actions of the authorities are outside Global-e’s and/or the Store Owner’s control, as well as any delay resulting directly from your actions or omissions. In the event of a prolonged delay, you will have a right to cancel your Order, and receive a refund.

If you receive notification of an attempted delivery, it is your responsibility to use the details provided to contact the delivery company for re-delivery. Efforts will be made to deliver your Product according to the details in the Order.

PAYMENT & PAYMENT METHODS

You can only pay with the payment methods available and specified on the checkout. The availability of such payment methods is dependent on your geographical location and the offering of the Store Owner.

The transaction will substantially look like this: **Global-e//brand name** on your bank statements once you have been charged.

You acknowledge and agree that: (i) Global-e will process your Order for payment and you will be charged by one of its third party payment processors ("Payment Processor") using the payment method you have selected on checkout and such charge will be for all amounts payable under these Terms that may be due in connection with the Order as specified on checkout; (ii) you will provide valid and current information about yourself; (iii) Global-e may use the tools and technology or the services its Payment Processors to process transactions on its behalf; (v) depending on your geography, payment may be made to one of our intra-group affiliated companies (listed <<<here>>>), and such payment will constitute a payment to us and will discharge you from your payment obligations in connection with the Order and purchase of the underlying Products; and (v) you could be charged additional fees (such as foreign transaction fee or cross border fee) or surcharges by your own bank, card issuer or the payment method you selected. These additional fees will be calculated and charged by your card issuer. Neither Global-e nor Store Owner has any control over these fees and cannot predict or mitigate them. The additional fees are purely up to the relationship and commercial terms between you and your bank, card issuer or payment method and their own policies. Global-e’s sole commitment in this respect is to acquire the amount specified on checkout in your local currency.

Global-e takes reasonable care to keep the details of your Order and payment secure, but (in the absence of material negligence) Global-e cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Store.

Payment by Invoice with Klarna: In cooperation with Klarna and in certain jurisdictions only, you may be offered the opportunity to purchase the Product using Klarna as a payment method. The terms and conditions which will apply to payment by Invoice with Klarna can be found here, noting that German (not English) is the governing and binding language of such terms and conditions. Eligibility for use of the Klarna invoicing payment method will be determined by Klarna in their sole discretion and Global-e accept no liability in respect of your use of Klarna as a payment method. Where you choose to purchase your Product using payment by invoice with Klarna, you will be sharing your personal data with Klarna and the terms of Klarna privacy policy shall apply to their use of your personal information. Global-e shall have no responsibility for their use of your personal data.

RETURNS POLICY

We offer free worldwide returns for full-priced items within 30 days of shipping of a Product and discounted items within 14 days of shipping of a Product, provided that:

(a) the Product(s) is returned from the original shipping location in accordance with the process set out in these Terms; and

(b) the Product must be in its original, unused condition with all product labels and associated accessories or included instructions.

 

Save for the circumstances set out below, the following items cannot be returned once purchased:

(a) personalized or personal imprint items;

(b) pin earrings;

(c) optical glasses that have been fitted;

(d) perfume;

(e) nail polish; and

(f) facial masks.

 

You may have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose in accordance with applicable law. If you believe that any Products that you have ordered do not conform with these Terms, please get in touch with us or the Store Owner using the contact details provided on the e-commerce website operated by the Store Owner.

If, due to unforeseen circumstances, we are unable to fulfil your Order or any of the Products in a particular Order, we will refund the value of the Product(s) that we were unable to fulfil and, if the full Order is cancelled, any delivery charges. You may obtain a refund by following the instructions below.

How to return Products

If you wish to return one or more Products your purchased pursuant to these Terms, the following instructions apply:

  • You must first inform of your decision to return the Product by a clear statement made through the returns portal and follow the instructions and providing the requested information therein, including providing proof of purchase (your Order identification number and the email address used for the Order), indicating the applicable items to be returned and the quantity thereof and selecting the applicable method of returning the product (if different options are available). If a returns portal link is not available on the Store, or on the Online Support link (if available) in the Order Confirmation, then you must inform of your intent to return your Order through Store Owner’s customer support, which will guide you through the process.

  •  

  • A return Product authorization ("RMA") number will be provided to you (through the portal (if applicable) and via e-mail) and, if applicable, a return shipment label will be generated.

  •  

  • Promptly thereafter you will send back the returned items or hand those over as per the instructions provided to you in the return portal. You must act without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract. The RMA number must be included in the return package.

  •  

  • Unless otherwise specifically stated in Store Owner’s Policy, items must be returned in a new and unused state, in original condition, with all protective or other materials in place and tags and stickers attached to them (if applicable), as well as with the original box / container, including all accessories and documents.

  •  

  • All returns could be subject to strict quality control to ensure that the returned items satisfy these requirements. If the item does not meet such standards, the return and refund could be refused or the Product devaluation will be deducted from the refund amount.

  • Upon receipt of the returned item and confirmation that it has been returned in accordance with the applicable requirements, you will be reimbursed for the actual paid price of the returned item and such other fees, if applicable pursuant to these Terms.

You are responsible for taking reasonable care of the Products until they are returned to us. We recommend that you return them to us using the recommended shipping procedure added in the parcel and that you keep proof of postage. We will be unable to provide you with a full refund if the Products are not returned to us or if they are damaged when they arrive.

Refund payments and other conditions relating to Refund

We will make the reimbursement using the same means of payment as you used for the initial transaction. Payment of the refund can take up to 21 working days.

Import Charges are normally non- refundable, for further information please review “Import Charges” above.

Title and risk to the returned items will not be taken back or assumed until such items physically arrive back to the returns facility, and therefore you are advised to follow the returns process as set out above under “How to return Products”.

Exchange of Products purchased through the Store is currently not permitted. If you wish to exchange a Product, you will be required to return the Product and then immediately reorder the Product through the Store or you can contact our customer services team to assist you with placing your new Order.

Cancellation/changes to an Order

The returns process set out in these Terms does not affect your statutory rights as a consumer (including, where applicable, your rights under applicable distance selling legislation or e-commerce regulation in the territory to which the Product is shipped, including cancellation and withdrawal rights for UK and EU customers under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013) the “Regulations”).

You may have a right (as is the case for UK and EEA consumers) under the Regulations to change your mind and cancel the Order within 14 days of delivery of your Products without giving a reason. This right is explained in more detail below. Please note that the right to change your mind does not apply to any bespoke Products you purchase from us (i.e. Products that we create to your specification or are clearly personalised).

The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products. You may cancel the Order in respect of all Products delivered or in respect of certain of the Products only. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product, part, lot or piece that makes up your Order.

To exercise the right to cancel, you must inform us of your decision to cancel the Order by making a clear statement and following the return procedure set out above, you may also contact the Store Owner’s Customer Services team who may be able to assist you, their contact details are as set out on the Site. You may also use the following model cancellation form but you are not required to do so:

Model Cancellation Form

To: Seven Stripes

E-mail address: service@global-e.com

I/We(*) hereby give notice that I/We(*) cancel from my/our (*) contract of sale of the following goods(*),

Ordered on(*) / received on(*)

Name of consumer(s),

Address of consumer(s),

Signature of consumer (only if this form is notified on paper)

Date

(*) Please delete if not applicable
 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

You will be sent the return Product authorisation (RMA) in respect of the cancelled Order. If you cancel your Order, we will reimburse you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us and for any deductions permitted).

We will make the reimbursement without undue delay, and not later than:

1.1.1 14 days after the day the Products are received back from you;

1.1.2 (if earlier) 14 days after the day you provide evidence that you have returned the Products; or

1.1.3 if there were no Products supplied, 14 days after the day on which we are informed about your decision to cancel the Order.

 

We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.

We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any Products we supply.

8. LIMITED WARRANTY; RETURNS POLICY FOR FAULTY PRODUCT

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make Store Owner aware of the problem, in accordance with your legal rights under applicable law. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform Store Owner as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights under applicable law.

For Product shipped internationally, please note that the warranty may not be valid in the destination, or you may have only limited warranty valid in the destination. If warranty is valid and not limited and if you reside in the EEA and you purchased your Product in the EEA, the warranty period is two (2) years from the date of purchase. Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EU directive 2019/771 . These rights are not affected by this limited warranty.

9. LIABILITY

Nothing in these Terms exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability which cannot be excluded by law.

SUBJECT TO THIS, IN NO EVENT WILL GLOBAL-E OR THE STORE OWNER HAVE ANY LIABILITY FOR ANY OF YOUR LOSSES OTHER THAN AS SET OUT IN THESE TERMS, ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, HOWSOEVER CAUSED INCLUDING ARISING DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH THESE TERMS. ANY LIABILITY, IF SO EXISTS, SHALL NOT EXCEED THE PURCHASE PRICE OF THE RELEVANT PRODUCT AND IS STRICTLY LIMITED TO LOSSES THAT WERE REASONABLY FORESEEABLE. LOSSES ARE FORESEEABLE WHERE THEY COULD BE CONTEMPLATED BY YOU AND US AT THE TIME YOUR ORDER IS ACCEPTED. THE LIABILITY OF GLOBAL-E AND STORE OWNER TO YOU FOR LOSS OR DAMAGE OF ANY KIND ARISING OUT OF THESE TERMS WILL BE REDUCED OR LIMITED TO THE EXTENT (IF ANY) THAT YOU CAUSE OR CONTRIBUTE TO THE LOSS OR DAMAGE.

GLOBAL-E AND THE STORE OWNER WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGES INCURRED BY UNAUTHORIZED USE OF YOUR PAYMENT CARD ON THE CHECKOUT, AND GLOBAL-E AND THE STORE OWNER ARE NOT RESPONSIBLE FOR NOTIFYING YOUR CARD ISSUER OR ANY LAW ENFORCEMENT AUTHORITY IN THESE INSTANCES.

You should give Global-e and the Store Owner a reasonable opportunity to remedy any matter for which they are liable before you incur any costs remedying the matter yourself.

It cannot be guaranteed that the Store or checkout will be uninterrupted or error-free. Global-e and the Store Owner are entitled without notice and without liability to suspend the Store or the checkout for repair, maintenance, improvement or other technical reason.

To the maximum extent permitted by applicable law, Global-e and/or Store Owner shall not be held liable, if and in so far as Global-e cannot fulfil its obligations as a result of circumstances beyond its reasonable control and where it could not have taken appropriate steps to avoid such effects including third party telecommunication failures.

10. INTELLECTUAL PROPERTY RIGHTS

Any access or use of the checkout for any reason other than your personal, non-commercial use, is prohibited. You accept that any other use of the material and content of the checkout is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of England and Wales. When a specific applicable law (namely specific consumer laws in your own country), explicitly prevail the laws of England and Wales, then with respect to the matters to which such law prevail, the governing law of the matter will be such specific law. If any provision of these Terms shall be held to be invalid, illegal or unenforceable, pursuant to an explicit prevailing law, that provision shall be enforced to the fullest extent permitted by the applicable prevailing law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

You hereby agree to the fullest extent permitted by applicable law, that you irrevocably waive all right to trial by jury as to any issue relating hereto in any action, proceeding, or counterclaim arising out of or relating to these Terms. If you are a resident of the United States, then you hereby agree that notwithstanding anything herein to the contrary, any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be determined by arbitration administered by the International Centre for Dispute Resolution in accordance with its International Arbitration Rules.

You are hereby informed that in the event of a dispute arising out of or relating to these Terms, you may have a right under applicable law to file a complaint with an alternative dispute resolution institute.

You may bring any dispute which may arise under these Terms of Sale to, at your discretion, either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is within the UK or is an EU Member State, which courts are (with the exclusion of any other court) competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms of Sale to the competent court of your country of habitual residence if this is within the UK or is an EU Member State or otherwise the competent court of England.

12. MISCELLANEOUS

Communications will be made electronically by sending email or otherwise posting electronically.

Any failure by either party to exercise or enforce any right or provision of these Terms does not mean this is a “waiver” (i.e. that it cannot be enforced later).

Headings used in these Terms are for information and not binding.

These Terms, or any part thereof, may be assigned by us to a third party, without your consent, but this will not affect your rights or obligations. A person who is not a party to these Terms shall have no rights to enforce any term of these Terms except insofar as expressly stated otherwise.

Global-e and the Store Owner reserve the right to access, read, preserve, and disclose any information obtained in connection with the Order, and your use of the checkout, as Global-e reasonably believes is necessary to: (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (ii) enforce these Terms, including to investigate potential violations of them, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to your support requests, or (v) protect the rights, property or safety of Global-e, the Store Owner or the public.

The checkout may contain links to third party Stores or services that are not owned or controlled by Global-e. Global-e is not affiliated with, has no control over, and assume no responsibility for the content, privacy policies, or practices of, any third-party Stores. You: (i) are solely responsible and liable for your use of and linking to third party Stores and any content that you may send or post to a third-party Store; and (ii) expressly release Global-e from any and all liability arising from your use of any third-party Store. Accordingly, you are encouraged to read the terms and conditions and privacy policy of each third-party Store that you may choose to visit.

TERMS OF USE

1. INTRODUCTION

1.1 These terms (the "Terms of Use") set out the terms and conditions that apply to www.sevenstripes .com ("Platform"). Seven stripes Limited is referred to in these Terms of Use as “Seven Stripes”, “we”, “us” or “our”.

If you have any questions regarding the Platform or these Terms of Use, or in the unlikely event that you have any complaints about the Platform you can contact us at:

Seven stripes

Contact Us

Customerservice@sevenstripes.com

Registered in israel

Vat Number: 211891296
 

2. Understanding these Terms of Use

2.1 These Terms of Use describe how you may access and use the Platform and the content on it. By using the Platform, you confirm that you accept these Terms of Use and that you agree to comply with them.

2.2 When certain words and phrases are used in these Terms of Use, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms of Use where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

2.3 In these Terms of Use, when we refer to "you" or "your" or similar we mean you, the person accessing or using the Platform.

2.4 Please note, however, that certain functions made available on the Platform are governed by additional terms and conditions, including any purchase of any products on the Platforms which is governed by the applicable terms of sale. The terms of sale will vary depending on the shipping location you select for your order. Please review the appliable terms of sale once you have selected your shipping destination. The terms of sale for orders placed through seven stripes service provider, www/sevenstripes.com are available at checkout and by contacting us (please visit https://int.sevenstripes.com/c/customer-service/contact-us/).

2.5 In addition to clause 2.4 above, please note that:(i) the Platforms uses cookies, the use of which are governed by the cookies policies (available at https://int.sevenstripes.com/legal-cookies/cookie-policy/); and (ii) your personal information is only used in accordance with the privacy notices (available at https://int.sevenstripes.com/legal-cookies/privacy-policy/).
 

3. The Platforms

3.1 The Platforms are made available free of charge. We do not guarantee that the Platforms, or any content on them, will always be available or be uninterrupted. Access to the Platforms is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Platforms without notice. We will not be liable to you if for any reason the Platforms is unavailable at any time or for any period. We may update the Platforms and/or change the content on it at any time.

3.2 You are responsible for making all arrangements necessary for you to have access to the Platforms. You are also responsible for ensuring that all persons who access the Platforms through your internet connection are aware of these Terms of Use and that they comply with them.

3.3 The Platforms and the content on it are provided for general information purposes only. They are not intended to amount to advice on which you should rely.

3.4 You may only use the Platforms for your own domestic, private and non-commercial use.

4. Your account and password

4.1 You will need to register an account with us on the Platforms in order to access certain services available on the Platforms ("Account"). If you register an Account (a "Registered User"), you will be asked to provide certain information (such as your email address) and to create a password, as part of our security procedures. You must treat such the password as confidential and you must not disclose it to any third party.

4.2 We have the right to disable any Accounts and/or passwords, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

4.3 You agree that the information you provide when you register on the Platforms is not misleading, and is true and accurate in all respects and you will notify our customer services team of any changes to that information.

4.4 If you know or suspect that anyone other than you knows your Account login details, you must also immediately notify our customer service team.

4.5 You are responsible for any unauthorised use of your Account login details.

5. Acceptable use

General

5.1 You agree not to:

5.1.1 use the Platform in any way that breaches these Terms of Use or any applicable local, national or international law or regulation;

5.1.2 copy, or otherwise reproduce or re-sell any part of the Platform unless expressly permitted to do so in these Terms of Use; or

5.1.3 do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Platform or any equipment, network or software used in operating the Platform.

User Generated Content

5.2 If it is the case that you supply/upload any content to the Platform – whether it be pictures, text, or whatever – the content you supply ("User Generated Content") must comply with the following rules:

5.2.1 it must not be obscene, abusive, offensive or racist and it must not promote or propose hatred or physical harm against anyone;

5.2.2 it must not harass or bully another person;

5.2.3 it must be true and honest so far as you know;

5.2.4 it must not: (i) constitute pornography; or (ii) be sexual or sexually suggestive involving minors;

5.2.5 it must not be defamatory of anyone;

5.2.6 it must not be unlawful;

5.2.7 it must not use the material or content or infringe the rights or privacy of anyone else; for example you should not use images of well-known characters, footage or music (unless it is your own or you have permission to use it);

5.2.8 it must not contain someone else’s personal details or confidential information relating to other people;

5.2.9 it must not promote discrimination, whether based on ethnicity, race, sex, religion, nationality, disability, sexual orientation or age;

5.2.10 it must not promote or condone terrorism, violence or illegal behaviour;

5.2.11 it must not be harmful to minors in any way;

5.2.12 it must not impersonate any person, or misrepresent your identity or affiliation with any person;

5.2.13 it must not give the impression that it emanates from or is endorsed by us, if this is not the case; and

5.2.14 it must not breach these Terms of Use.

5.3 We reserve the right to refuse to accept or refuse or cease to use any User Generated Content supplied by any person that we think contravenes these rules. If you become aware of any User Generated Content that breaches clause 5.2 above, please contact our customer services team, providing your full name and address, along with details of: (i) the date on which it was posted and where it can be found on the Platforms; (ii) the username of the person who posted it; (iii) reasons why the content should be deleted; and (vi) copies of any communication with the person who posted it (if any).

Viruses

5.4 We do not guarantee that the Platforms will be totally secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Platforms and we recommend that you use your own virus protection software and that it is up to date.

5.5 You must not misuse the Platforms by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Platforms, the server on which the Platforms is stored or any server, computer or database connected to the Platforms. You must not attack the Platforms via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and/or any other applicable law in your country. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platforms will cease immediately.

6. Intellectual property

6.1 All content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on the Platforms, is either owned or licensed by seven stripes, and is protected by applicable copyright laws and treaties around the world. All such rights are reserved.

6.2 The "seven stripes" trade mark as well as all trade marks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos which appear on our products, Platforms, accessories or packaging, whether registered or not, are and remain the exclusive property of seven stripes and/or its licensors and are protected by applicable trade mark laws and treaties around the world. All such rights are reserved.

6.3 All other intellectual property rights (including, without limitation, registered or unregistered trade marks, logos, designs, copyrights, patents, know how or trade secrets) in or related to the Platforms, the products depicted and/or available on the Platforms and any accessories, stationery, packaging or ancillary items connected to such products, your order or the Platforms are and shall remain the exclusive property of seven stripes and/or its licensors and such intellectual property rights are protected by applicable intellectual property laws and treaties around the world. All such rights are reserved.

6.4 We grant to you a non-transferable, non-exclusive, revocable licence to use the Platforms provided that you comply with these Terms of Use and the documents referred to in it. You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms of Use. You must not use the Platforms (or any part of it or its content) for commercial or business purposes; the Platforms are for your personal use only.

6.5 No part of the Platforms, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.

6.6 Any communications or materials you send to us through the Platforms by electronic mail or other means and any material that you upload to the Platforms will be considered as non-proprietary and non-confidential (other than communications in respect of your order if you use the Platforms to buy products from us). We are free to publish, display, post, distribute, copy, reproduce, exploit, modify, alter and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products.

7. Third party providers and application stores

7.1 Certain third-party providers, with whose devices and/or operating systems those Platforms that are mobile applications have been designed to be compatible, oblige us to include certain additional provisions in these Terms of Use.

7.2 Third party application stores are operated by the relevant third-party providers and/or their affiliates. You must comply with all applicable terms of service, rules and policies applying to any third-party application store from which you download those Platforms that are the mobile applications. We are not responsible for these stores or (with the exception of the Platforms) for anything provided by them and do not guarantee that they will be continuously available.

8. Our liability

8.1 Nothing in these Terms of Use excludes or limits our liability for:

8.1.1 death or personal injury caused by our negligence;

8.1.2 fraud or fraudulent misrepresentation; and

8.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

8.2 If we fail to comply with these Terms of Use and you are a Registered User, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed the Platforms.

8.3 Nothing in these Terms of Use affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office, or the equivalent in your country/region (if any).

8.4 We only supply the Platforms for domestic and private use. You agree not to use the Platforms, or any content on the Platforms, for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.5 The Platforms may include links to other third-party platforms or resources ("Linked Platforms"). Seven stripes has no control over the content of Linked Platforms and you agree that, should you access a Linked Platforms using a link from the Platforms, seven stripes is not responsible for the availability of the Linked Platforms, and is not liable in any way for the content of Linked Platforms, including any goods or services available from such Linked Platforms, other advertising or content on such Linked Platforms or the use that such Linked Platforms make of your personal information. Furthermore, seven stripes will not be responsible for any offence, damage or loss caused by or connected to the use or reliance on such Linked Platforms or the content thereon.

8.6 Notwithstanding clause 8.2, and save as set out in clause 8.1, the aggregate liability under these Terms of Use of seven stripes whether arising under contract, tort (including negligence) breach of statutory duty or otherwise shall in no event exceed ‌445 ₪ (or local currency equivalent).

9. Suspension and termination

9.1 If you breach any of these Terms of Use, we may immediately do any or all of the following (without limitation):

9.1.1 issue a warning to you;

9.1.2 temporarily or permanently remove any User Generated Content uploaded by you to the Platforms;

9.1.3 temporarily or permanently withdraw your right to use the Platform;

9.1.4 suspend or terminate your Account;

9.1.5 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);

9.1.6 take further legal action against you; and/or

9.1.7 disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.

10. Changes to these Terms of Use

We may make changes to these Terms of Use from time to time (if, for example, there is a change in the law that means we need to change these Terms of Use). Please check these Terms of Use regularly to ensure that you understand the terms that apply at the time that you access and use the Platforms.

11. Other important information

11.1 Each of the clauses of these Terms of Use operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

11.2 If we fail to insist that you perform any of your obligations under these Terms of Use, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

12. Governing law and jurisdiction

12.1 These Terms of Use are governed by English law. This means that your access to and use of the Platforms, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.

12.2 You may bring any dispute which may arise under these Terms of Use to, at your discretion, either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is within the UK or is an EU Member State, which courts are (with the exclusion of any other court) competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms of Use to the competent court of your country of habitual residence if this is within the UK or is an EU Member State or otherwise the competent court of England.

12.3 If you are a consumer and are resident in the UK or the European Union and we direct the Platforms to (and/or pursue our commercial or professional activities in relation to the Platforms in) the country in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms of Use, including clause 12.1, affects your rights as a consumer to rely on such mandatory provisions of local law.


 

13. Governing law and jurisdiction

13.1 These Terms of Use are governed by israel law. This means that your access to and use of the Platforms, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.

13.2 You may bring any dispute which may arise under these Terms of Use to, at your discretion, either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is within the UK or is an EU Member State, which courts are (with the exclusion of any other court) competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms of Use to the competent court of your country of habitual residence if this is within the UK or is an EU Member State or otherwise the competent court of England.

13.3 If you are a consumer and are resident in the UK or the European Union and we direct the Platforms to (and/or pursue our commercial or professional activities in relation to the Platforms in) the country in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms of Use, including clause 12.1, affects your rights as a consumer to rely on such mandatory provisions of local law.

Privacy Policy

The purpose of this Global Privacy Policy (the "Policy") is to describe how SEVEN STRIPES, an Israeli company and/or its affiliates, each in their quality of controller, process personal information about its clients and prospects in order to provide you with the best possible service.

You can get the name and address of the entity acting as data controller in your jurisdiction as described in this Policy (hereinafter: "We", "Our", or "Us") collects, stores, processes, uses and discloses personal information about you in connection with your use of 7S web sites, your use of our connected products (if and when available), or when you visit our stores or visit our social media pages, in your jurisdiction. 

1. WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?

For the purposes described in this Policy, 7S may collect the following categories of personal information:

a) Identification and Contact information (such as name, address, phone number or e-mail address), when you are willing to provide them for instance to sign up for an online account or fill out a customer information card in store, to participate in an event, to make a purchase, , or ID information necessary when you request a VAT-refund or a “click and collect” service in store .

b) Payment information: for instance credit card details, bank account numbers, paypal account details or other payment details which you must provide to receive products or services you have ordered from us

c) Demographic information like your gender and birthday.

d) Your image when you visit our stores (as CCTVS are in place), or Your voice when you call 7S Clients Services (since your call may be recorded)

e) Preferences and interests which you choose to disclose in the course of your privileged contacts or encounters with our client advisors (which may include your preferences about our collections or other luxury brands, your size, your lifestyle, or basic information on your family circle)

f) information, which may include health information, related to possible adverse effect caused by our cosmetic products

g) Information you submit or post in a public space, on our social media pages or our websites, for example for a product review.

h) Information about your purchases online or in stores. This could include the products you purchased and their prices.

i) If you use our web sites, we may collect information about the browser you are using, and your browsing behaviour.

j) If you use our mobile app, we may collect your GPS location, subject to your consent when required. We might also look how often you use the app and where you downloaded it. We may collect information about the browser you are using, and your browsing behaviour.

k) If you use our connected products, we may collect information regarding your use of such products (such as which features on our product you use the most, or battery level information), as well as geolocation information if necessary to provide you the service you requested;

l) We may also collect information posted on third party websites or social media platforms about 7S products and services, when necessary for the purposes defined hereunder. 

Your personal information is collected either directly from you (e.g., if you create an account on one of our sites/apps or make a purchase or otherwise interact with our client advisors in stores or with our 7S Client Services), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).

If you choose not to submit any personal information when requested to perform a contract or when required by law, you will not be able to receive the product or service you ordered or otherwise register on our web sites, apps or other media.  

2. HOW DO WE USE YOUR PERSONAL INFORMATION?  

We use the information described above for the purposes specified at the time of collection or hereafter in this Policy:

a) to improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website, apps and products/services better. We may use your information to customize your experience with Us and to tailor our marketing activities to fit your needs and interests as we believe that it is also in our legitimate interest to better serve you and respond to your needs.

b) to provide you with our connected services, to process your order, respond to your requests or questions, and manage your complaints: for example, we use your information to process your order and deliver your products. Or, we may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the Site or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you.

c) for security purposes: we may use information to protect Our company, Our customers, Our associates, and Our websites or apps against fraud, theft or any wrongdoing which may affect our activity as it is our legitimate interest to ensure the security of our activity online and offline.

d) to manage the possible adverse effect caused by our cosmetic products in accordance with our legal obligations as cosmetic manufacturer.

e) for anti-counterfeiting purposes, and fight against illegal resale channels for 7S products in violation of 7S's general terms and conditions of sale and 7S's selective distribution network (by monitoring in particular, quantities or frequency of products purchased), as it is our legitimate interest to protect against online counterfeiting and preserve our distribution network.

f) for marketing purposes: we may use your information to contact you, subject to your consent when applicable, about new products and special offers we think you will find valuable.

g) for analytics purposes, we may use your information to analyse the e-reputation of 7S or Our products and to measure the effectiveness of our online or offline campaigns or events, as it is our legitimate interest to preserve 7S's image and optimise our marketing campaigns.

h) other purposes: we use information to maintain transaction and other business records for legal, administrative and audit purposes. We also use information to meet legal, insurance and processing requirements.

3. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

We do not disclose or otherwise share your personal information We collect, except:

a) SEVEN STRIPES : only authorized personnel with a need to know have access to the information, for purposes of internal audit, billing or administrative and to provide you with the same level of services around the world.

b) with service providers and agents who perform services on Our behalf: for example, We share information with vendors who send emails for Us. We may also share personal information with service providers that help Us operate our websites.

c) with banks or other online payment services companies.

d) Subject to your consent, with Our business partners: for example We will share information with third parties who jointly sponsor an event or promotion with Us. ;

e) with any third party as part of any business restructuring or reorganization (including dissolution or liquidation). This includes if We are merged of all or part of Our business or assets are transferred, assigned or sold.

f) when We are required to do so by law or when it is necessary to comply with applicable law: for example We might share information to respond to a court order.

4. TRACKING TOOLS AND USE OF COOKIES

We may collect certain information through cookies, web beacons and other automated means. A cookie is a text file which is stored in a dedicated area of your device’s hard drive, for instance when you visit online service, when you read an email or while installing or using a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 13 months.

What type of cookies do we use?

a) Some cookies may be functional to collect information which will allow Us to facilitate your browsing such as languages preferences, memorizing log-in, or saving the content of your shopping basket or wish list.

b) Other cookies also collect information on your behaviour by collecting referring URLS (where our visitors come from, which banners they clicked on and which directed them to our website), pages accessed, times of websites visits. Such information will allow Us to enhance our web sites and apps, have a better understanding of the products and services you would prefer, and offer you more personalized communications and/or more personalized content on our website or our applications.

c) We also use cookies for web analytics to measure the web sites activity and determine the areas of the web sites which are the most visited, hence improving visibility of our content.

d) We use cookies to ensure security of online transactions/purchases through device fingerprinting, which allows to identify certain aspects of the equipment used to place an order.

e) Our websites or apps may contain third party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your Devices, including to measure the efficiency of our advertising campaigns on third party websites. Third party cookies are subject to said third party privacy policies. We hereby inform you about the purpose of these cookies and how you can manage them, to the extent we are aware thereof.

f) We may include in our website or apps the possibility to share content with third parties or to let other persons know you browsed our website. Such is the case for instance of “Like” and “Share” functionalities offered by social network platforms (“Facebook”, “Twitter”, etc) .

Social networks which offer these functionalities may identify you even though you do not use these functionalities on our website. Indeed, such functionalities allow social network platforms to track information about your browsing on our website whenever your social network account is active while browsing our website.

We do not control how these platforms collect your personal data while you are browsing our website. We invite you to read the Privacy policies of these social networks to find out how they use information they collect (including for advertising purposes) through these buttons. These Privacy policies should provide you information about how to manage your preferences on your social networks account. 

Acceptance of cookies

Except for functional or security cookies, the use of cookie on a Device depends on the user’s choice, which can be made and modified freely and at any time. 

You can manage cookies either here or by setting your browser to accept or reject cookies on your Device, either globally or cookie by cookie. Settings that you make may change your internet browsing capacity and may sometimes alter your ability to access to certain services that require the use of cookies.

Such is also the case if we or one of our business partners can no longer recognize the type of browser your Device is using such as language, display settings or country / region of connection. We cannot be held liable for the minimized access to our services as a result of cookies you previously deleted or rejected.

How to manage cookie settings in your browser?

Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences. 

For Microsoft Internet Explorer 8.0 and more: 

  1. Go to "Tools" menu, then "Internet Options"

  2. Click on "Confidentiality"

  3. Select your preferred level of confidentiality 

For Mozilla Firefox: 

  1. Go to "Tools" then "Options" menu

  2. Click on the "Privacy" settings

  3. Select your preferred option on the "Cookie" menu

For Opera: 

  1. Go to "Files" > "Preferences"

  2. Click on "Privacy"

  3. Select your preferred options

For Android browser: 

  1. Click on the upper right button

  2. Go to "Settings" then "Privacy & security menu"

  3. Select your preferred option

For Dolphin Browser on Android: 

  1. In the Menu, go to "More" then "Settings"

  2. Select the "Privacy & security settings" menu

  3. Select you preferred option in the "cookies" menu

For Safari on iOS: 

  1. In the "Settings" app, go to "Safari" menu

  2. Go to "Accept cookies" entry under "Privacy"

  3. Select your preferred option

For Google Chrome:

  1. Click the Chrome menu on the browser toolbar

  2. Select “settings” then click “show advanced settings”

  3. In the "Privacy" section, click the “Content settings” button.

  4. In the "Cookies" section, you can change cookies settings

If you share your Device with other people and the Device operates several browsers, we cannot guarantee that personalised services and advertisement designed to match your personal use of the Device (if such personalised services and advertisement are available) will correspond to your own use and rather than someone else’s.

5. TRANSFERRING YOUR PERSONAL INFORMATION

Information We collect about you may be transferred to, stored and processed in countries / regions where a 7S entity is located to ensure you may benefit from better services wherever you visit us and for the purposes defined in this Policy. You may obtain a list of these countries / regions here.

We may also transfer your personal information to the service providers involved in the maintenance of our web sites, apps or social media or any other tool used for the processing of our clients or prospects information.

Some recipients are located in third countries / regions which are considered as not providing the same level of data protection as the EU country in which you provided your information .

When we transfer your information, we will protect and provide adequate protection for the transfer of your personal information to recipients in those countries / regions by entering into data transfer agreements based either on the European Commission standards clauses (as they may be revised or replaced by the EU Commission or supplemented by additional measures when required) with such data recipients or any other valid transfer mechanisms that may be available in the future.

You can obtain a list of the relevant third countries / regions and copy of these safeguards upon request. 

6. RETENTION PERIOD

Your personal information will not be kept in a form that allows you to be identified for any longer than is reasonably considered necessary by 7S for achieving the purposes for which it was collected or processed or as it is established in the applicable laws related to data retention periods. The data retention term of Your personal data collected by Us is determined per purpose of data processing according to the following criteria:

a) Data collected for the specific purposes defined in Article 2 will be stored only:

- For three (3) years since our last contact, if You are a prospect (i.e. you have not made any purchase with Us but You are interested by 7S) or

- For the duration of your commercial relationship with 7S and 10 years thereafter, if You are a client (ie You have made a purchase of Our products or services),

- except some specific processing which have shorter retention period: the images collected in stores by CCTV systems which are stored for the retention period specified in the store; the telephone conversations with our Client Services which are stored for the applicable legal retention periods.

b) Your personal data will then be archived to be used: in the event of a litigation or dispute for the statute of limitation term applicable to the related purpose;

c) If a judicial action is initiated, the personal information may be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived as permitted by applicable law;

Your personal data are then anonymized or deleted 

7. YOUR RIGHTS

You may request access to the personal information we maintain about you. If you request such access, we will provide you with all the information as required by law on the purposes of the processing, categories of data processed, categories of recipients, data retention term, etc.).

You may also obtain a copy of any personal information that We hold about you in our records in a format compatible and structure to allow you to exercise your right to data portability when the processing is based on your consent or on the performance of an Agreement between you and Us.

You can also provide general or specific instructions on how your personal data should be processed and may be used, after your death. You may also request that We correct, amend, erase, any information which is incomplete, out of date or inaccurate.

You can request the deletion of your Personal information (i) if your personal information is no  longer necessary for the purpose of the data processing, (ii) you have withdrawn your consent on the data processing based exclusively on such consent,  (iii) you objected to the data processing, (iv) the personal information processing is unlawful, (v) the personal information must be erased to comply with a legal obligation applicable to 7S. 7S will take reasonable steps to inform the other entities of the 7S group of such erasure. You can request the restriction of the processing (i) in the event the accuracy of your personal information is contested to allow 7S to check such accuracy, (ii) if you wish to restrict your personal information rather than deleting it despite the fact that the processing is unlawful, (iii) if you wish 7S to keep your personal information because you need it for your defence in the context of legal claims (iv) if you have objected to the processing but 7S conducts verification to check whether it has legitimate grounds for such processing which may override your own rights.

You also have the right to lodge a complaint with the competent supervisory authority.

Our Data Protection Officer contact details are_________.  When your information processing is based on your consent (for instance when you accept to receive communication materials), You may withdraw any consent you previously provided to Us at any moment, without affecting the lawfulness of processing based on your consent before withdrawal.

When your information is processed to pursue our legitimate interests, you may object to such processing, if Our legitimate interest may be overridden by your interests and freedom).

To exercise these rights, please contact us at: __________, and we will respond. 

 

8. PROTECTING YOUR PERSONAL INFORMATION

We will provide an adequate level of protection for the personal data and make sure that appropriate technical and organizational security measures are in place to protect the personal information (including education and training of relevant personnel) against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.

However, to the extent that the Internet is not completely secure, we cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution when using internet to access our web sites, apps or social media.

9. CHILDREN

Our web sites and apps are not directed to children. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted by applicable law.

You must be at least sixteen years old to provide Us with your personal information and eighteen years old to engage in transactions on our store or websites, or apps. By engaging in transactions with us, you affirm that you are at least eighteen years old and are fully able to enter into and be legally bound  by such transactions

If we are notified (by contacting Us at at "Contact Us") or learn that a minor has submitted personal data to us through our media or otherwise, we will delete such personal information. 

10. THIRD PARTY SITES

We may link to third party sites or services We do not control and which are governed by their own privacy policy. This Policy does not apply to those third party sites. We strongly advise you to check the privacy policies of all third party sites you visit to find out how they are treating your personal information.

11. CHANGES TO THIS POLICY

Our Policy may change from time to time to reflect changes in Our processing of your personal information. We will notify you of any material changes as required by law. We will post an updated copy on the Site.

12. CONTACT US

If you would like Us to update the information We have about you or your preferences, or if you have any questions about the protection of your personal information please contact Us by email at ______

Cookie Notice

 

If you have any questions or comments about this Privacy Notice, or if you would like to exercise your rights please contact our Data Protection Officer by completing the Privacy Request form by clicking heree: PN-GL-ENGLISH

Privacy Notice And Terms

Like many companies, we use “cookies” on this Website to offer you a unique browsing experience. Cookies are text files containing small amounts of information that may be placed on your browser, computer or device when you visit certain websites to collect and track information about your use of the websites. For example, cookies can be used to remember the pages you have visited, the time you have spent on each page or what is in your shopping basket. Cookies can be in the form of session cookies (meaning that they will be deleted from your computer or device after you leave the Website) or persistent cookies (meaning that they will remain on your computer or device until your delete them or until they expire). Cookies may be placed on our Website by us or by our service providers, in which case they are known as third party cookies.

Certain pages on our Websites also contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These are small image files which may be placed in a web page or an email to record browsing behaviour. For example, web beacons can be used to verify that a promotional e-mail has been viewed.

Please note that cookies and web beacons cannot harm your computer or device.

Privacy Notice And Terms

For a full list of cookies used on our Websites, click here.

1) Strictly Necessary Cookies

These cookies are essential in order to allow you to move around the Website safely and use all its features.

For example, we use these cookies to

• Allow you to access secure areas of the Website;

• Remember if you have accepted the cookie banner displayed on our Website

• Remember information you have previously entered to complete a form;

• Allow you to place products in your shopping bag.

We use these cookies to enable the services on our Websites that you have specifically requested. This category of cookies should not be disabled. If you use your browser settings to block these strictly necessary cookies, we cannot guarantee your security or predict how our Website will perform during your visit.
 

2) Functionality Cookies

These cookies allow us to offer you a customized browsing experience.

For example, we use these cookies to

• Remember the choice you have made on your previous visit (such as your preferred language or location)

• Remember products you have placed in your shopping bag;

• Offer you live chat session.

• Remember products you viewed or purchased in previous visits.

The information gathered by functionality cookies may be anonymized and will not be linked to information about how you use other websites.

3) Performance and Analytics Cookies

These cookies collect general information about how our Website is used.

For example, we use these cookies to

• Record the number of visitors coming to our Website;

• Identifying errors which may occur during your browsing experience;

• Measure the effectiveness of our advertising, for example by verifying from which website visitors have arrived

These cookies allow us to generate usage reports and statistics on how visitors use our Website and to improve the user experience and the quality of our Website. Such analysis may be conducted by third parties in which case they are considered as third party cookies. In particular, we use Google Analytics and Adobe Analytics to measure the effectiveness of our advertising and track how visitors use our Website.
 

4) Social Media and Advertising Cookies

These cookies are placed by third party advertising companies and collect information about your browsing habits in order to display advertising more relevant to your interests based on your online navigation.

For example, we use these cookies to

• Show you interest-based advertising following a visit on our Website;

• Provide third party advertising companies and social networks (such as Facebook or Twitter) information about your visit on our Website so that they can show you interest-based advertising;

• Control advertising effectiveness through tracking lead conversion (track that you have made a purchase after following a link to our Website from another third party website)

If you disable these cookies, you will not experience our targeted advertising across the different websites you visit.

Privacy Notice And Terms

You can manage cookies through your web browser settings. If you decide to change your settings and disable cookies, you may not be able to take full advantage of all our Website features. For example, if you turn off strictly necessary cookies or refuse them, you will not be able to make purchase on the Website.

{Cookie Link : Click to update your cookie settings}

For general information on how to set your cookie preferences using your web browser, please see: www.allaboutcookies.org

The following external links also explain you how to manage cookies for the most common browsers:

Cookie Settings in Internet Explorer

Cookie Settings in Google Chrome

Cookie Settings in Firefox

Cookie Settings in Safari

You may also opt out of:

•aggregation and analysis of data about your visits to our Website collected by Adobe, by clicking here.

•Information about your visits to our Website being included in Google Analytics reports by clicking here.

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